Front Office Manager
Full-Time
Own the first impression of New Era, leading a patient-facing front-office team with warmth and efficiency.
Role Overview
Own the first impression of New Era, leading a patient-facing front-office team with warmth and efficiency. This role demands not only exceptional technical proficiency but also a commitment to compassionate patient care, multidisciplinary collaboration and continuous improvement.
Key Responsibilities
- Manage front-desk operations, registration and appointment flow.
- Lead, roster and train front-office and guest-relations staff.
- Resolve patient queries and escalations with empathy.
- Drive patient-satisfaction and wait-time improvement targets.
Qualifications & Requirements
- Graduate degree; hospitality or healthcare background preferred.
- Minimum 5 years of front-office experience with team leadership.
- Strong service orientation and communication skills.
Life at NewEra
We believe exceptional healthcare begins with exceptional people. Our culture is guided by mutual respect, professional integrity and a shared commitment to excellence, ensuring every employee feels valued as part of the NewEra family.
Patient-First Culture
Every decision begins with what's best for our patients.
Advanced Infrastructure
Deliver care using modern technology and state-of-the-art medical facilities.
Continuous Learning & Growth
Enhance your expertise through continuous training for rewarding career paths.
